Why Select Salesforce Commerce Cloud For Your Business?

The internet has become a highly important platform to search and shop for products. There is a considerable increase in the number of people doing online shopping, thus the e-commerce market is witnessing a boom and if businesses want to survive in this competitive market they have to open their stores online.

Improving online presence and providing Hassle free consumer experience is a struggle for many businesses. Each consumer has different choices and keeping each customer happy and satisfied is a challenging task.

And the obstacles don’t stop here when a business decides to start its online platform, keeping control over its data and security is also very important.

Well, the most significant decision for businesses is to migrate to an e-commerce platform, and for profound growth in the long run businesses should consider this promising Saas solution which is the salesforce commerce cloud – the future of the e-commerce market. 

What is the salesforce commerce cloud?

Salesforce commerce cloud is a user-friendly, effective, and comprehensive cloud-based E-commerce platform designed with a clear purpose to enhance customer experience and help businesses to grow their brand valuation in the easiest and most effective way.

This cloud-based is a useful tool for growing your online business. It streamlines the purchase process and helps to deliver a personalized online shopping experience, reducing overall cost and optimizing workforce productivity. 

The E-commerce market is growing rapidly and becoming a major force in the global economy.

So it is necessary for every business to have a strong and effective online process, hence for this, it is necessary to integrate the salesforce commerce cloud with your website.

Salesforce commerce cloud offers various features that will help in boosting customer conversation rates and help in building a loyal customer base.

Let’s discuss some of the features of the salesforce commerce cloud that will help your brand to evaluate.

Features of salesforce commerce cloud

1. Commerce cloud digital

Salesforce commerce cloud help in creating a fully responsive website with the help of commerce cloud digital 

You get various standardized tools and mobile framework features that help you to build flexible Ecommerce websites.

In addition to that with help of commerce cloud digital, you can increase your market size and target your audience through social media marketing and promotional strategy.

Moreover to enhance consumer experience you can create your own branded app and reduce the cart abandonment rate.

2. Order Management 

The salesforce commerce cloud allows you to optimize the order management process by managing order fulfillment and delivering customer orders quickly and smoothly.

Moreover, it helps the business in completing digital transactions by automating the payment process and managing order cancellations and returns.

In addition to that to streamline the complex order it enables buyers to select multiple addresses, partial shipments, etc to unify the ordering service.

The software also offers flexible solutions to the technical complexity to unify the customer journey.

3. Commerce Platform 

Salesforce commerce cloud aims to offer smarter and faster service to consumers.

It provides a variety of templates, APIs, and advanced features to deliver a faster and more profound customer experience.

Further, it helps in integrating all business-related data from various broadcast beylikdüzü escort platforms which helps in generating useful insights regarding clients’ experiences.

4. Commerce cloud Endless Aisle

Salesforce commerce cloud help in integrating various shopping channels, thus making the purchasing process easier for customer and store associates.

This way salesforce commerce cloud help in providing a one-stop solution that improves productivity, customer engagement, and revenue.

Not only this salesforce commerce cloud help in providing personalized service to customers with help of a customer database.

This way trailer-made customer service enhances customer experience and helps in gaining the trust of the customer.

Besides this, the software helps customers to create a wishlist of the things they desire and want to buy. Moreover, it presents special discount offers which help to decrease customer walkouts.

5. Mobile friendly 

Almost 60% of web traffic comes from mobile, salesforce commerce cloud help in preparing a website that looks equally presentable and attractive on mobile devices.

In addition to that, it also integrates various payment options to boost sales and services.

As smartphones are now an inseparable part of human life. Having a mobile-friendly site is important to attract more visitors.

6. Integrate CRM

When a CRM is integrated with an e-commerce platform it helps in boosting the sales and productivity of the business.

It helps in bridging the gap between physical stores and online stores. This integration allows brands to connect to customers speedy and smoothly. Thus you can deliver a seamless shopping experience to your customer. 

Now let’s discuss why the Salesforce commerce cloud is important for business 

Benefits Of Salesforce Commerce Cloud

1. Predictive Intelligence 

As a business grows, you need software that simplifies things and saves your time, so to enhance business productivity and increase customers’ shopping experience, salesforce builds Einstein AI, which is a predictive intelligence system.

It helps businesses in generating deeper insights regarding customer behavior and shopping patterns.

Moreover below are the features of salesforce Einstein AI,

• It helps generate and analyze customer data, which helps in quick business decisions.
• Einstein AI eliminates manual data analysis and helps in integrating third-party tools with the salesforce commerce cloud and eliminates the only dependence on the third party.
• This advance AI helps in providing relevant suggestions and recommendations based on customers’ previous shopping behavior, thus boosting conversation rates and sales.
• This next-generation AI also helps in automating your digital marketing initiatives.
• Further sales commerce cloud also helps in delivering personalized experiences to customers by providing them with search recommendations by analyzing their purchasing behavior.

This way AI offers smart suggestions and provides a consistent experience across multiple platforms which helps in reducing cart abandonment.

It also helps in saving time and money as it generates real-time predictions for every buyer who visits the online store through social media platforms or the mobile web.

2. Enhanced Marketing Tools

Salesforce commerce cloud has some enhanced marketing tools that help marketers and businesses to build, launch and boost marketing campaigns, and increase brand awareness based on consumer demographic behavior.

Below are certain salesforce commerce cloud’s marketing tool features.

• The marketing tool helps in Ad targeting from day one, this ad targeting and merchandising tools are inbuilt features that help to head start your marketing strategy and grow your business through real-time bidding.
• With the salesforce commerce cloud, you are allowed to share product information images, and content among various marketing channels. Thus providing a one-stop solution for all your marketing campaigns be it paid advertising, email marketing, or social media marketing.
• These marketing tools also help in conducting various testing methods.
• Salesforce commerce cloud marketing tool helps in providing personalized service to customers by recommending the most relevant products at different touch points. 
• It also helps in creating an organic presence of your product by optimizing Seo tools and suggestions.
• This advanced marketing tool kit helps customers in finding the right product at right time and at the right platform which helps in increasing the conversion rate.
• This marketing tool also helps in promoting the product and helps in sharing optimized content in multiple languages.

In a nutshell, this marketing tool is a one-stop solution for all marketing-related inquiries.

3. Enhance The Mobile Experience 

Maximum orders are placed through mobile devices, hence it becomes necessary to have a website that is mobile-friendly.

Salesforce commerce cloud offers a rich and interactive mobile experience that helps in providing a profound and seamless experience to the buyer. thus making their shopping pleasant and friction-free.

Various features provided by the sales force to generate a user-friendly mobile experience are.

• It focuses on advanced and cutting-edge technology that is used for mobile to attract more customers.
• It helps in generating mobile-friendly content as Google primarily checks the mobile version of the content for ranking your website.
• It also helps in creating micro-moments for online shoppers, from starting to buying recommendations to completing purchases the salesforce commerce cloud help in streamlining the journey of the consumer.

4. Help In Globalization 

Salesforce development help in managing all the stores virtually through just one backend platform.

You can check and evaluate your storefronts at different locations worldwide with 

Just one click. Moreover, You can also handle your billing, pricing, currency, and availability of products from a single backend platform.

Moreover, it helps in multiple language translation and conversion which makes communication smooth. In addition to that this high-tech software also helps in creating content based on country, state, and city.

Thus single salesforce interface allows businesses to spread their wings in the global market and streamline the management process of international stores with ease and provide a similar experience to global consumers.

5. Great Customer Support

Sales commerce cloud implementation helps in providing around-the-clock support to its customers.

This advanced AI system provides 24*7 customer support which leaves a positive impact on customers. 

Salesforce provides tools that help in fixing coding and security issues with ease.

In nutshell, salesforce development help in providing better customer visibility and enables staff and agent to provide customer-oriented services and reduce call time.

6. OmniChannel Functionality 

Salesforce commerce cloud helps your business to connect your customer across various platforms both physical and digital.

The main goal of this platform is to manage the operation on various platforms through a single interface. Which help business to scale up their operation.

Further, it also helps businesses to merge various operations like e-commerce, order management, offline store functions, etc works into one Saas solution.

With this businesses can streamline their multiple processes like sales, inventory management, order management, and marketing through a single software. 

Wrapping up

In nutshell, the salesforce commerce cloud is a powerful platform that offers class-leading customer experience and helps brands and retailers worldwide to get the online game strong and efficient.

Are you looking for a salesforce commerce cloud consulting partner then silent infotech will help you with this integration. Silent Infotech helps small, medium, and large enterprises and even startups to grow their business and stand out in a crowded e-commerce market.

Our team of experts at Silent Infotech will assist you in outlining the key features of this advanced e-commerce software and help in providing tailored solutions for your business.